Insights

What we are seeing

Notes from the office on intakes, requirements and the questions agents bring us.

Intakes

Planning for the January intake

What agents should have ready, and by when, for a January start — and the documents that most often arrive too late.

Documents

The five things that hold a file up

The document problems our office sends back most often, and how to catch them before the student is waiting.

Markets

Advising a family, not just a student

The person paying usually asks a different set of questions. Answering those well is most of the job.

To be written These are planned pieces, not published ones. Two or three real notes a term — an intake closing, a requirement changing, a common mistake on files — are worth more than a blog nobody updates.